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elta AI Privacy Policy

Eltaes LLC Privacy Policy.
Last updated: December 18, 2025

Deletion Requests: please email us at [email protected]

We do not sell the user data to anyone!

Introduction

This Privacy Policy describes how Eltaes LLC ("Elta AI", "we", "us", or "our") collects, uses, and discloses your personal information when you use our mobile application ("App"), visit our website at https://www.elta.ai/ ("Site"), or otherwise interact with our services (collectively, the "Services").

Elta AI is a personal safety and travel companion application that helps users plan trips, track their safety during outdoor activities, and stay connected with emergency contacts.

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, app user, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and in the App, update the "Last updated" date, and take any other steps required by applicable law. We encourage you to review this Privacy Policy periodically.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us and which features you use.
In addition to the specific uses set out below, we may use information we collect about you to:- Communicate with you- Provide and improve the Services- Comply with applicable legal obligations- Enforce any applicable terms of service- Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Services. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You
Information that you directly submit to us through our Services may include:

  • Account Information: Your name, email address, phone number, username, password, and account preferences.
  • Profile Information: Your home city, age, gender, address, state, country, hobbies/interests, and any health conditions you choose to provide for trip planning purposes.
  • Trip and Event Information: Trip names, destinations, dates, travel notes, check-in/check-out times, and packing checklists.
  • Emergency Contact Information: Names, phone numbers, and email addresses of individuals you designate as emergency contacts.
  • Chat and Communication Data: Messages you send through our AI chat assistant ("Ellie"), customer support inquiries, and feedback you provide.
  • User Preferences: Your notification settings, chatbot mode preferences (basic or advanced), and location tracking preferences.

Location Information: **IMPORTANT: Our App collects precise location data to provide safety features.**
We collect location information in the following ways:

  • Precise GPS Location: When you check in to a trip or start a quick event, we collect your precise GPS coordinates (latitude and longitude) using your device's location services.
  • Background Location Tracking: With your permission, we may collect your location in the background while you have an active trip or quick event. This occurs at intervals you configure (default: every 15 minutes) to track your safety.
  • Check-in and Check-out Locations: We record your location when you check in and check out of trips and events.

Location History: We maintain a history of location points collected during your active trips and events.

How We Use Location Information:

  • To verify your check-in and check-out locations
  • To track your safety during trips and outdoor activities
  • To provide your last known location to your designated emergency contacts if you fail to check out as expected
  • To include location information in safety notifications sent to your emergency contacts

Your Control Over Location Data:

  • You can enable or disable background location tracking in your profile settings- You can configure how frequently your location is recorded.
  • You can choose whether to share your location with emergency contacts.
  • You can stop location tracking at any time by checking out of your trip or event

Information Collected Through AI Features
Our App includes an AI-powered chat assistant ("Ellie") and other AI features.

When you use these features:

  • Chat Messages: We collect the messages you send to our AI assistant.
  • User Identifier: We send your unique user identifier to our AI services to provide personalized responses.

Chat Mode Preferences: We collect your preference for basic or advanced AI chat modes.

  • AI-Generated Content: We may store AI-generated content such as personalized packing checklists created for your trips.
  • Third-Party AI Services: Our advanced AI features are powered by third-party AI services, including our proprietary Elta AI RAG (Retrieval-Augmented Generation) service. When you use the AI chat feature, your messages and user identifier are transmitted to these services to generate responses. We do not send your complete profile information, health conditions, or location data to AI services unless specifically required for the feature you are using.

Information We Collect Automatically
We automatically collect certain information when you use our Services:

  • Device Information:Device type, operating system, unique device identifiers, and mobile network information.
  • Usage Data:How you interact with our App and Services, including features used, pages visited, and actions taken.
  • Log Data: IP address, browser type, access times, and referring URLs when you visit our Site.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies on our Site to collect usage information.

Information We Collect from Third Parties
We may obtain information about you from third parties, including:

  • Authentication Providers: If you sign in using a third-party service (such as Apple or Google), we receive basic profile information from that service.

Service Providers: Companies who support our Services, such as cloud hosting providers (AWS), payment processors, and analytics services.

How We Use Your Personal Information
We use your personal information for the following purposes:

  • Providing Safety and Trip Management Services- Processing your check-ins and check-outs- Tracking your location during active trips and events- Sending notifications to your emergency contacts when you fail to check out as expected- Providing your last known location to emergency contacts in safety situations- Generating personalized packing checklists for your trips
  • AI-Powered Features- Providing responses through our AI chat assistant- Generating personalized travel recommendations and suggestions- Creating customized content based on your trip details
  • Communication- Sending you notifications about your trips and events- Providing customer support- Sending service-related announcements and updates
  • Security and Fraud Prevention- Detecting, investigating, or taking action regarding possible fraudulent, illegal, or malicious activity- Protecting the security of your account and our Services
  • Improvement and Analytics- Analyzing how users interact with our Services- Improving and optimizing our Services- Developing new features and functionality

How We Share Your Personal Information
We may share your personal information in the following circumstances:

  • With Your Emergency ContactsWhen you designate emergency contacts and enable location sharing, we may share:- Your check-in and check-out status- Your location (including last known location) when you fail to check out as expected- Trip and event details- Safety notifications via SMS and/or email. You control this sharing through your profile settings.
  • With Service ProvidersWe share information with third-party service providers who perform services on our behalf, including:
  • Cloud Infrastructure: Amazon Web Services (AWS) for hosting, data storage, and backend services
  • AI Services: Our AI service providers to power chat and content generation features
  • Notification Services: Services that deliver SMS and email notifications to you and your emergency contacts
  • Analytics Providers: Services that help us understand how users interact with our Services
  • For Legal and Safety ReasonsWe may disclose your information:
    • To comply with applicable laws, regulations, or legal processes
    • To respond to lawful requests from public authorities
    • To protect our rights, privacy, safety, or property
    • To enforce our terms of service
    • In connection with a merger, acquisition, or sale of assets
  • With Your Consent We may share your information with third parties when you direct us to do so or provide consent.

    Data Retention
    We retain your personal information for as long as necessary to:
  • Provide you with the Services
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Location Data: Location logs are retained as part of your trip and event history. You can request deletion of your account and associated data at any time.
  • Chat History: Chat messages with our AI assistant are retained for your convenience during your session. You can clear your chat history at any time using the clear history feature in the App.

    Your Rights and Choices
    Depending on where you live, you may have some or all of the following rights:
  • Right to Access: Request access to personal information we hold about you.
  • Right to Delete: Request that we delete your personal information.
  • Right to Correct: Request correction of inaccurate personal information.
  • Right to Portability:Request a copy of your personal information in a portable format.
  • Right to Opt Out: Opt out of certain data processing activities.
  • Right to Withdraw Consent: Where we rely on consent, withdraw that consent at any time.

Managing Your Preferences
In the App, you can:- Enable or disable background location tracking- Configure location recording intervals- Choose whether to share location with emergency contacts- Select your preferred AI chat mode (basic or advanced)- Clear your chat history- Manage notification preferences

Account Deletion
To request deletion of your account and personal data, please email us at [email protected]

Sensitive Personal Information - Health Information: Our App allows you to optionally provide health condition information to help with trip planning (such as generating appropriate packing lists). This information is:- Stored securely in your profile- Only accessible by you- Not shared with third parties except as necessary to provide the Services- Not sold or used for advertising purposes
You can update or delete this information at any time in your profile settings.

Security
We implement appropriate technical and organizational security measures to protect your personal information, including:- Encryption of data in transit (HTTPS/TLS)- Secure authentication through AWS Cognito- Owner-based access controls ensuring you can only access your own data. Regular security assessments
However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy
The Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can delete such information.

International Data Transfers
Your personal information may be transferred to and processed in countries other than your country of residence, including the United States where our servers and service providers are located. These countries may have different data protection laws than your country.
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we will ensure appropriate safeguards are in place for such transfers, such as Standard Contractual Clauses approved by the European Commission.

Third-Party Links and Services
Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected about you.
  • Right to Delete: You can request deletion of your personal information, subject to certain exceptions.
  • Right to Opt-Out of Sale: We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
  • To exercise these rights, contact us at [email protected].

Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us: Email: [email protected]

Address: Eltaes LLC. Dixon, CA 95620